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How are you?

I think everybody should have to work in retail for at least a year. Then we all might learn how to be civilized.

When I worked at a fabric store I would ask customers all day long how they were doing. They would answer me and they would almost never ask me how I was doing. One day I got really frustrated and I said “And I’m fine too thanks!” I got a really strange look. The person didn’t get that they hadn’t asked me how I was doing and they didn’t get that it was rude not to do so.

The person behind the counter is not a machine. She is a human being.

Treating a human being like she is a machine is how we are falling apart. It is how we are losing our humanity. Common courtesy isn’t common anymore.

When I am interacting with a customer service representative and they ask me how I’m doing, I’ll reply and then ask them how they are doing. They will reply, and then follow it up with “…and thank you for asking.” They are surprised that someone even asked them.

It doesn’t take any extra time to ask someone how they’re doing. But when you are going to ask someone how they’re doing you need to actually wait for the answer. And you need to look them in the eye if you are in person.

Just saying it and not meaning it is pointless. You might as well not say it at all. If you say it and you don’t mean it is just a reflex action and not a real human interaction. It is important for us to remember that we are all humans working together. If we treat each other like machines, then we will become machines. We will become less than human.

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